Backhouse Jones is regulated by the Solicitors Regulation Authority. The code of conduct for solicitors can be found at: http://www.sra.org.uk/solicitors/code-of-conduct.page.
At Backhouse Jones we carry appropriate professional indemnity insurance. Please email email@example.com if you require further information.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Mr Andrew Woolfall, the director responsible for dealing with client care issues. You can contact him by post at The Printworks, Barrowbrook Business Park, Hey Road, Clitheroe, BB7 9WD, or via email at firstname.lastname@example.org.
If you make a complaint, what will happen next?
Call 0300 555 0333, lines are open 9am to 5pm
PO Box 6806
You should not send any original documents to the Legal Ombudsman. They will scan any documents you send to them to make computer copies and then they will destroy the originals.
The Legal Ombudsman will not normally deal with complaints unless our complaints procedure has been exhausted and allows us eight weeks to do this.
The Legal Ombudsman can usually only investigate complaints up to one year from the date of the act or omission complained about or within one year of when you should reasonably have known there was a cause for complaint. If you wish to refer your complaint to the Legal Ombudsman this should be done within six months of our final response to your complaint.
Objecting to our bill(s)
You may have the right to object to our bill by applying to the court for an assessment of the bill under Section 70 of the Solicitors Act 1974.
Non-payment to our bill(s)
You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.