24 September 2025 | 10:00 – 11:30 | Virtual
Getting driver engagement wrong can cost more than you think. In November 2023, the Traffic Commissioner set out a clear stance on how drivers should (and shouldn’t) be engaged.
From agency arrangements to contractor use, Traffic Commissioners are now scrutinising whether operators’ practices could be considered inappropriate, anti-competitive, or even a sham.
This new 90-minute virtual course will give you the tools to review your operations, identify risks, and protect your operator’s licence.
What the training covers:
Why non-directly employed drivers can present a risk
A clear, step-by-step risk assessment process
Identifying areas of risk before they become problems
Practical ways to mitigate risk to your business and licence
Who should attend?
Transport managers, operators, HR leads, and anyone responsible for driver engagement or agency arrangements.
Members of the BACKup scheme can obtain a 20% discount code by contacting: info@backacademy.com
7 October 2025 | 14:00 – 16:00 | Virtual
This new bitesize course is tailored for Transport Managers, Operations Managers, and anyone responsible for driver training and performance. It focuses on the PSV Conduct of Passenger and Driver Regulations, equipping attendees with knowledge to empower drivers, reduce risk, and improve passenger experience.
What the training covers:
Understanding the PSVAR and PSVAIR Regulations
What discrimination looks like in a transport setting
Protected characteristics explained
Real-world examples of discrimination in bus and coach operations
How to make reasonable adjustments for disabled passengers
Legal responsibilities of operators and staff
Handling and resolving discrimination-related complaints
Practical steps to build a more inclusive customer experience
Members of the BACKup scheme can obtain a 20% discount code by contacting: info@backacademy.com