If so, you’ll be familiar with the “no better or worse off” principle, which ensures operators aren’t financially disadvantaged by participating in the concessionary fares scheme. Despite this, many operators find the process burdensome, as the complex calculations can result in payments that leave them worse off, yet challenging the figures may seem too time-consuming or complicated.

At Backhouse Jones, we have extensive experience in challenging concessionary fare payments. We work alongside experts who fully understand the Department for Transport’s guidance on fare calculations. This allows us to effectively challenge local authorities, ensuring that reimbursement is fair and in line with statutory requirements.