01254 828 300 
The Traffic Commissioners have announced that, due to the COVID-19 outbreak, most staff are now working remotely. The processing and despatching of paper documents is therefore not sustainable and all communications from Central Licensing Unit and the Office of the Traffic Commissioner will be sent electronically during this period.
Operators are therefore being urged to check that your contact email address is current so that you can, and do, receive any emails sent. This can be done (and, if necessary, updated) via the contact details on your VOL account.
You should contact the Office of the Traffic Commissioner electronically if you are:
- Applying for a new Operator’s Licence
- Applying to vary your Operator’s Licence
- Managing changes to your Operator’s Licence (such as changes to safety inspection intervals, maintenance providers, transport managers and operating centres)
- Applying for temporary exemptions or periods of grace
- Registering, varying or cancelling a bus registration
Operators are reminded that it is your obligation to ensure that the Traffic Commissioner has the correct contact details – the expectation is that any communication that is sent will have been received by you and will be acted upon.
If you have not already done so, you can also sign up to receive news alerts from the Office of the Traffic Commissioner here: https://public.govdelivery.com/accounts/UKOTC/subscriber/new
Please contact the Regulatory team on 01254 828300 if you have any queries.